Expert Vonage Review 2018

In a nutshell: Vonage delivers reliable VoIP systems for businesses of all sizes. Their platform comes with useful communications features such as caller ID, three-way calling, call forwarding, and unlimited phone calls in the U.S. New customers enjoy easy setup and can expect to save up to 36% compared to other business VoIP solutions.

Overview

Known as one of the most reputable VoIP platforms on the market, Vonage has everything you need to ensure the smooth running of your business phone system. Their platform works well with businesses of all sizes and they offer everything you’d expect from a traditional carrier including caller ID, three-way calling, call forwarding, and more. With Vonage, users can expect to save around 36% when compared to traditional phone bills.

Ease of Use

Vonage is intuitive and takes only minutes to set up. If at any time you get stuck or have questions, their resources and guides will help you through the process. Once you’ve connected the Vonage phone adapter to your internet connection, you can start using it immediately.

The Vonage team is also available 24/7 should you have any technical issues during setup or at any other point in time.

Plans

With a wide variety of plans available, Vonage can fit the needs of businesses of any size. When you sign up, Vonage’s customer support agents will build a custom plan specifically for you. Because of this, plans and pricing vary. Growing businesses can also re-adjust their plans should they need new features such as unlimited calling in the US.

Features

When it comes to features, Vonage is definitely our top choice. Their robust VoIP services include over 40 built-in features as well as many other premium features which can be added as needed. The extensive list of standard features includes a virtual receptionist, custom messaging options, many different integrations, such as Salesforce and Office 365, as well as a call announce feature. Larger businesses will benefit from the selection of add-on features which include toll-free numbers, call monitoring and analytics, a paperless fax queue and dynamic caller id.

Business Offerings

For business owners, Vonage won’t disappoint. The service comes with handy features for businesses including conference calls, call monitoring, and dynamic caller ID. In addition, this service offers an easy-to-use admin panel which makes managing calls intuitive and hassle-free. Vonage also offers a host of features for anyone who spends a lot of time on-the-go, as you can choose to have all calls automatically forwarded to a mobile device.

Customer Support

Contacting Vonage is extremely easy as their 'Contact Us' button is located right at the top of the screen. They offer a contact form, live chat, and phone support between 8 AM - 9 PM ET. Furthermore, Vonage offers a comprehensive online support center with FAQs, forums, blog, a store locator, and searchable database.

Virtual ExtensionMetered ExtensionUnlimited Extension
Price $14.99 monthly per user $14.99 monthly per user $39.99 monthly per user
Auto-attendant
Call recording
Caller ID
Conferencing
CRM integration
Internet fax
Mobile app
Voicemail to text
Toll Free Minutes None None None

Video Review

Joe Schwartz | Business VoIP Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Pros
  • Toll-Free Number Included
  • Enhanced 911 Support
  • Simple Setup
Cons
  • Limited support
Bottom Line
Vonage is an easy to configure, reliable, affordable, quality VoIP service for all business sizes.
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5
7.9

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